Our Policies
Terms & Conditions
Privacy & Safety
Shipping & Returns
Terms & Conditions
Payment
Payment is in full at time of order. Your order will be confirmed once payment has been received and cleared, then you will receive a receipt by email. We reserve the right to cancel an order and refund the full cost at any time.
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Lead Times
All products shown in our ecommerce store is in stock at the time of order unless stated as a custom order or pre-order. Lead time from order to delivery is up to 5 business days, custom orders are up to 3 weeks, if you require it before then, please email us at before ordering. Please be aware that if you amend your order, it may result in a delay.
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​Site Information
​We try to ensure that the information on our site is accurate, but errors can occur. If an error is discovered in the price or description of an item you have ordered, we will contact you immediately. You will be able to cancel the order, as per the above cancellation policy, or amend as necessary.​
Privacy & Safety
At Pam au Chocolat we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
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We do update this Policy from time to time so please do review this Policy regularly.
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​Information We Collect
​​In running and maintaining our website we may collect and process the following data about you:
​i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
​ii. Information that you provide when you communicate with us by any means.
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​Use of Cookies
​Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
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We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
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​Use of Your Information
​We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
​​i. To provide information to you that you request from us relating to our products or services.
ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii. To inform you of any changes to our website, services or goods and products.
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If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
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​Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
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​Storing Your Personal Data
​operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
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​Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
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​Disclosing Your Information
​We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
i. In the event that we sell any or all of our business to a buyer.
ii. Where we are legally required by law to disclose your personal information.
​iii. To further fraud protection and reduce the risk of fraud.
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​Access to Information
​In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
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Contacting Us
​Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at pamauchocolatuk@gmail.com.
Shipping & Returns
Shipping
​Shipping is calculated at checkout, depending on the weight of your order. Please be aware that if you amend your order, it may result in a delay.
Returns
​​We only offer refunds or exchanges on goods if the item is damaged or is found to be faulty.
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Your UK statutory rights are not affected by our returns policy. In particular, you have rights to return goods that are faulty (meaning not of satisfactory quality, not fit for purpose, or not as described) in accordance with the Consumer Rights Act 2015, where different time periods may in some circumstances apply.
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You have cancellation rights when you buy online or by telephone:
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You are entitled to cancel your contract if you so wish if you exercise your right no longer than 14 days after the day on which you receive the product.
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As this is a food product your right to return or cancel the product does not apply to any items which have been opened or unsealed. This doesn't affect your rights if goods are faulty or not as described.
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If you decide to cancel, you should return the goods to us at your cost.
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Follow these steps to return your online purchase to our shop:
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1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
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2. Remember to include your order number and your details, the goods you are returning and the reason through the 'reason for return' code.
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3. Send your parcel to the return details on your order.
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4. Post it! Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our shop, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
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When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
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Your UK statutory rights are not affected by our returns policy.
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Postage & Packaging
If we have sent a product in error or it is faulty, we will refund the postage and packaging charges you have paid to receive and return that product, unless it was sent to you with other products which you are not returning.
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In order for us to refund the postage and packaging charges you have paid, please ensure you enclose a copy of your receipt detailing the charges. Failure to do so means we will only refund you the value of the item/s we have received.
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Undeliverable Packages
​When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges).
We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order.
A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.